FAQS
To help you better understand our products and services, here are some frequently asked questions:
Orders & Shipping
Q: How long does it take to ship?
A: Orders will be shipped within 1–3 business days.
Q: How long does it take to receive the goods?
A: Standard delivery is estimated at 6–15 business days.
Q: Is shipping free?
A: Yes, we offer free worldwide shipping with no minimum order.
Q: How do I track my shipment?
A: After shipment, you will receive an email with a tracking number, allowing you to track your delivery status in real time.
Product Related
Q: How do I choose the right frame for myself?
A: We recommend choosing according to your face shape (e.g., square frames suit round faces, round frames suit square faces), or you can refer to the size parameters on the product page.
Q: How is the lens quality?
A: We use standard optical lenses with good clarity and durability. Some products support scratch resistance and blue light blocking.
Q: Is the product the same as the picture? A: We strive to reproduce the true effect, but slight color differences may occur due to different display devices.
Returns and Exchanges
Q: Can I return or exchange my item?
A: We support returns and exchanges within 30 days of receiving the item (subject to applicable conditions).
Q: How long does it take for the refund to arrive?
A: After approval, the refund will be returned to the original payment method within 3-7 business days.
Payment Related
Q: Which payment methods do you support?
A: We support major credit cards (Visa, Mastercard) as payment methods.
Q: Is payment secure?
A: Yes, we use encryption technology to ensure the security of your payment information.
Other Questions
Q: Do I need to pay customs duties?
A: Some countries may incur customs duties. The specific duties depend on local customs policies, and the customer is responsible for the cost.
Q: Can I cancel or modify my order?
A: You can contact customer service to modify your order before it is shipped; once shipped, it cannot be changed or cancelled.
Q: How do I care for my glasses? A: We recommend using a dedicated lens cloth for cleaning. Avoid high temperatures and scratches from hard objects. When not wearing the lens, please store it in its case.
If you have any further questions, please feel free to contact our customer service at veil@xiocis.com. We will assist you as soon as possible.
