Delivery Information
Thank you for choosing our products. We are committed to providing a safe, efficient, and worry-free global shipping experience. Here is our shipping policy:
1. Shipping Time
All orders will be processed and shipped within 1–3 business days.
2. Shipping Methods and Delivery Time
We offer worldwide shipping and use reliable international logistics channels by default:
USPS / UPS / FedEx (within the US)
DHL Express / Aramex (international express)
EMS / ePacket (international standard shipping)
Delivery Time: 6–15 business days
Note: Delivery time is an estimate and may be slightly delayed due to weather, customs, or logistical factors.
3. Shipping Costs
All orders enjoy Free Global Shipping
No Minimum Purchase Required
4. Customs and Taxes
International orders may incur customs duties or import taxes.
These fees are borne by the recipient (subject to local policies).
5. Order Tracking
After your order is shipped, a tracking number will be sent via email.
You can check the delivery status online at any time.
6. Handling Delivery Issues
Please contact us immediately if you encounter any of the following situations:
• Not receiving the package after the expected time
• Package lost or abnormal logistics
• Goods damaged during transportation
We will respond and assist within 24 hours.
7. Important Notes
Please ensure your shipping information is accurate and complete.
Address cannot be modified after order shipment.
The customer is responsible for any delivery failures caused by incorrect addresses.
For any questions, please feel free to contact our customer service: veil@xiocis.com. We are happy to assist you.
